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Graphics Interchange Format  |  1998-10-01  |  34.3 KB  |  279x543  |  4-bit (16 colors)
   ocr: Customer, Serve Thyself increasingly, vendors want customers to. use: the: Web to, gets soitware: support 99% 100% Phone 92% 91% E-mail 85% 84% Fax 82% 74% Web 71% Onsite: 68% 33% 1997 BBS 41% 1996 0 20% 40% 60% B070: 1007 Percentage of companies citing sottware support methods offered